Dte Energy Online (2024)

FAQs

Why won't DTE let me pay online? ›

Common reasons for declined payments include: Your credit or debit card information has expired or is incorrect. Your bank account information is incorrect. You have Insufficient funds.

Online Chat

DTE Energy / Customer service chat

Can I get reimbursed for spoiled food or damage to personal property? DTE Energy is not legally responsible for damage caused by an act of nature. If you own your home or rent and have renter's insurance, please check with your insurance company to see if your losses are covered by your policy.

For customers who are having trouble paying their final balance by the due date, DTE provides an additional 60 day grace period before reporting any unpaid balance to credit reporting agencies.

It is common for banks not to authorize certain transactions based on their internal policies. When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card.

Eligible customers can use Visa^® Mastercard^® and Discover^® debit or credit cards. Paying your DTE Energy bill on our website is secure, easy and free. To make a payment online, you will need to either sign in or create an online account, or use Guest Pay.

(1) A municipally owned electric utility shall not shut off service to an eligible customer during the heating season for nonpayment of a delinquent account if the customer is an eligible senior citizen customer or if the eligible customer enters into a winter protection payment plan to pay to the utility a monthly ...

Michigan law helps protect you by making it a felony to impersonate energy employees. If you suspect you are the target of an energy scam, contact us immediately at (800) 477-4747 or sign in to your account to confirm any online activity. Do not hand out any money or provide credit card information.

Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company's website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.

Insulate Windows, Doors and Pipes

You can save up to 10% on your annual energy bills by sealing air leaks and adding insulation. Install caulking and weatherstripping around doors and windows. Allow warm sunlight in south-facing windows during the day and cover them at night to reduce drafts.

Can you claim food loss? ›

Insurance Coverage for Food Spoilage and Food Loss

Your standard homeowners policy will provide some coverage for food loss due to a power outage or a mechanical failure of the refrigeration equipment — usually $500 or $1,000.

The Winter Protection Plan (WPP) protects both seniors and low-income customers of MPSC- regulated natural gas and electric companies. Customers may find relief from electric or natural gas service shut-off and high utility payments between November 1 and March 31.

So, if your electricity bill is twice as high as usual, it's not simply because you used twice as much electricity. It's more likely that your utility is charging you more per kilowatt hour for that extra energy beyond your typical base rate.

Payment Agreements are available for all commercial and residential customers who need additional time to pay their past-due balance. If you are eligible for a Payment Agreement, there will be a message in your online account.

We want to ensure energy costs are fair for all customers, and that means looking at what could drive up costs in the future and make changes to provide the best value for all customers. As of Oct. 1, 2023, we: No longer accept debit and credit cards through auto-pay due to card company rules.

Yes, multiple accounts can be enrolled in eBill Paperless Billing to cut down on paper bills. Each account must be enrolled one at a time — there is no "batch" enrollment — but adding one just takes a couple of clicks.

You can pay with cash, check, money order, your checking or savings account, or with a Visa®, MasterCard®, Discover® credit or debit card at one of our Consumers Energy payment office locations.