Front of House Careers | Topgolf Entertainment Group (2024)

What they're saying

Topgolf for me was only meant to be a "filler" job until I could find something else. What I didn't realize was that it would become my career. I have been given the opportunity to grow into multiple leadership roles and have been able to travel the country opening up Topgolf venues.

What they're saying

In the three years I've been employed I have managed to be promoted at least three times. I started as a bay host. Then became an Event Ambassador, Ace Trainer, Team Leader, and now I am part of the Teeup crew! I would love to be a training manager.

What they're saying

Topgolf is known across the country (and soon, the world) as a place to come out and have some fun. I can honestly say that being an associate of Topgolf has the same feeling! The culture, core values, and associates makes sure that fun is included in our daily lives and it doesnt feel like work!

What they're saying

The experience Topgolf gives is one of the greatest times I’ve had working in an industry like this!

Bar Back

You have an eye for detail and anticipate needs. You’ll support the Player experience by keeping the bar pristine and well-stocked.

Bartender

You are a professional who knows their craft and enjoys connecting with people. You’ll help our Players mix it up and make their experience unique whether they’re celebrating a special event or dropping in to play.

Bay Host (Server)

Let the good times roll! You have a passion for people and are a bit of a mind-reader when it comes to knowing just how to take the Player experience to the next level. You’ll care for our Players in the hitting bays by expertly guiding menu and game choices and anticipating needs to ensure our Players can focus on fun.

Caddie (Busser/Drink Runner)

You thrive in a fast-paced and fun environment. You’ll support the Player experience by keeping common areas in tip top shape, delivering beverages in accordance with our service standards and partnering with Bay Hosts to create Moments That Matter.

Food Runner

Your people skills are top-notch, and you enjoy meeting new people. You’ll help to fuel our Players by delivering yummy items from our menu. Whether it’s something from our Bites & Shareables or an entrée, you’ll help our Players Ace it!

Guest Services

As the first face of Topgolf, you will tee up our Player’s experience with a wide open welcome and help them check-in and quickly begin their games. You have the power to let the fun begin!

Shift Lead

You are organized, able to delegate, and enjoy helping the team succeed. You’ll help make each shift successful by serving as a resource for the team and monitoring and driving Player attentiveness.

Team Lead

You are interested in beginning your leadership journey and want the best of both worlds! You will be Player-facing and will partner with venue leadership to manage the floor, serve as a subject matter expert and drive key initiatives to enhance the Player and Playmaker experiences.

Event Ambassador

You’re a high performer in your regular job role and have earned the privilege of being scheduled as an Event Ambassador for different types of Topgolf Events booked by the sales team! You’ll execute with excellence and deliver memorable experiences for our Event Players.

ACE Trainer

You’re an Associate Certified in Excellence, and you achieve and maintain a high level of performance in your core job role in addition to facilitating training classes and mentoring new Playmakers during shadow shifts. You also have an incredible privilege of participating as an interviewer in our famous interview program, Mission Ambition.

Training Lead

You’re one of the best of the best from the ACE Training team! You seek more responsibility, are cross-trained in multiple Front of House positions, are assigned to assist large new hire classes, and observe all new hires are meeting training goals.

Tee Up Crew

What an honor it is to join this fun, elite, traveling team! The Tee Up Crew helps hire, train and engrain the Topgolf culture into the new hourly Associate team at each new venue opening for up to three months at a time and return to their home venue during any breaks between openings. Tee Up Crew (aka blue crew) consists of hourly ACE Trainers, culinary and salary leaders and office managers. As we open approximately 10 new venues per year, the opportunities are endless!

Front of House Playmakers

We have an opportunity for you whether or not you have job experience, are looking for your first job, second job, filler job, or a new career. Our promise to you, the Playmaker: A playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.

WORKING IN THE FRONT OF HOUSE

Topgolf’s mission is to hit 50 billion balls by 2025, and our Players count on you to provide an experience that is uniquely Topgolf. There are many journeys a Player can take during a visit at Topgolf, and there are different Playmakers that help them navigate through that journey. Each time a Player encounters a Playmaker and every time a player interacts with our venue amenities or game is called a touch point, and our goal at each touch point is to provide both service & hospitality. We never want a Player to be unsure about where to go or what to do because their time is precious, and we want them to have an incredible time.

Playmaker positions are thoughtfully placed at each touch point throughout the Player journey.

From greeting Players at the front door, to checking them into our system, to interacting with them in the bar area or other indoor & outdoor spaces while they enjoy their wait, to when they reach their bay and are first greeted by a Teeliner who provides a bay tour, assists with getting all Players in the system to play, points out the bay amenities, provides a safety demonstration, and helps select a game that matches their skill level, to a Bay Host who meets Players in their bay and provides most of the Player interaction through the rest of the visit including helping select food & beverages, ensuring alcohol is served responsibility, remaining attentive throughout the visit by offering beverage refills, removing used service ware, helping with game play, monitoring safety, and presenting the check when Players have finished enjoying Topgolf, and to our Support Playmakers where, depending on the shift, you will be assigned one of two roles: Caddie to serve drinks or Food Runner to serve food – all who are known for their friendly engagement with Players as they serve and always remove used service items to keep Player’s tables neat and clean before they go.

All roles work together as One Team to provide great service and outstanding hospitality, and our goal is to make our Players want to come back again and again and share their great experience at Topgolf with others.

It takes a big team of Playmakers to create an experience that is uniquely Topgolf. Demonstrating fun, one team, excellence, courage, and caring is at the very core of what it means to be a Topgolf Playmaker. Our Playmakers show Players and fellow Playmakers that they care by finding heartfelt ways to show appreciate, celebrate achievements, and raise spirits – Moments that Matter for Everyone – no matter large or small – that’s the Topgolf Way.

Regardless of which Front of House role you work in, your impact is huge, and you will feel the appreciation at Topgolf!

Ready to apply?