Hello,
My laptop is acting strangely and is acting on its own. I am afraid that it has been infected and my wifi at home has been hijacked.
Here is my Hijackthis log. If someone would be so kind as to help me, I would greatly appreciate it. Thank you for your time and your help.
****
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:11:55 AM, on 10/11/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Kensington\TrackballWorks\TbwHelper.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\AVAST Software\Avast Cleanup\TuneupUI.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Kensington\KensingtonWorks\KensingtonWorks.exe
C:\Program Files (x86)\PFU\ScanSnap\CardMinder\CardLauncher.exe
C:\Program Files (x86)\PFU\ScanSnap\Driver\SSDriver\fi5110\SsWiaChecker.exe
C:\Program Files (x86)\PFU\ScanSnap\Update\SsUWatcher.exe
C:\Program Files (x86)\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\Program Files (x86)\PFU\ScanSnapCloud\SSCloud\sCloudWatch.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\CyberLink\YouCam6\YouCamService6.exe
C:\Program Files (x86)\Nuance\Power PDF 21\NPDFLM.exe
C:\Program Files (x86)\PFU\ScanSnap\SSFolder\SSFolderTray.exe
C:\Program Files\Microsoft Office 15\Root\Office15\POWERPNT.EXE
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
C:\Users\Jennifer\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT14/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT14/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/HPNOT14/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: Skype for Business Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll
O2 - BHO: Nuance PDF Conversion Toolbar Helper - {940361F8-7F16-4498-AB43-2EFFE0235AFA} - C:\Program Files (x86)\Nuance\Power PDF 21\Bin\SPDFIEFavClient.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Nuance PDF Toolbar - {BED78D9C-A025-4FE9-B3BA-27E6D376A3D5} - C:\Program Files (x86)\Nuance\Power PDF 21\Bin\SPDFIEFavClient.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Kensington TrackballWorks Helper] C:\Program Files (x86)\Kensington\TrackballWorks\TbwHelper.exe
O4 - HKLM\..\Run: [KensingtonWorks] C:\Program Files (x86)\Kensington\KensingtonWorks\KensingtonWorks.exe /minimized
O4 - HKLM\..\Run: [ScanSnap WIA Service Checker] C:\Program Files (x86)\PFU\ScanSnap\Driver\SSDriver\fi5110\SsWiaChecker.exe
O4 - HKLM\..\Run: [ScanSnap OnlineUpdate Watcher] "C:\Program Files (x86)\PFU\ScanSnap\Update\SsUWatcher.exe" -StartOS
O4 - HKLM\..\Run: [ScanSnap Cloud Watcher] C:\Program Files (x86)\PFU\ScanSnapCloud\SSCloud\sCloudWatch.exe
O4 - HKLM\..\Run: [PowerPDF Registry Controller] "C:\Program Files (x86)\Nuance\Power PDF 21\RegistryController.exe"
O4 - HKLM\..\Run: [NuanPowerPdf1NPDFLM] "C:\Program Files (x86)\Nuance\Power PDF 21\NPDFLM.exe"
O4 - HKLM\..\Run: [Nuance Power PDF Standard-reminder] "C:\Program Files (x86)\Nuance\Power PDF 21\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\Power PDF Standard\Ereg\Ereg.ini"
O4 - HKCU\..\Run: [Kensington TrackballWorks] "C:\Program Files (x86)\Kensington\TrackballWorks\TbwHelper.exe"
O4 - HKCU\..\Run: [HP Officejet 8040 series (NET)] "C:\Program Files\HP\HP Officejet 8040 series\Bin\ScanToPCActivationApp.exe" -deviceID "TH4BL250W30650:NW" -scfn "HP Officejet 8040 series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - HKCU\..\RunOnce: [Delete Cached Update Binary] C:\WINDOWS\system32\cmd.exe /q /c del /q "C:\Users\Jennifer\AppData\Local\Microsoft\OneDrive\Update\OneDriveSetup.exe"
O4 - HKCU\..\RunOnce: [Delete Cached Standalone Update Binary] C:\WINDOWS\system32\cmd.exe /q /c del /q "C:\Users\Jennifer\AppData\Local\Microsoft\OneDrive\StandaloneUpdater\OneDriveSetup.exe"
O4 - HKCU\..\RunOnce: [Uninstall 19.152.0801.0009\amd64] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Jennifer\AppData\Local\Microsoft\OneDrive\19.152.0801.0009\amd64"
O4 - HKCU\..\RunOnce: [Uninstall 19.152.0801.0009] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Jennifer\AppData\Local\Microsoft\OneDrive\19.152.0801.0009"
O4 - Global Startup: Avast Cleanup Premium.lnk = C:\Program Files (x86)\AVAST Software\Avast Cleanup\TuneupUI.exe
O4 - Global Startup: CardMinder Viewer.lnk = ?
O4 - Global Startup: Conversion to PDF with ScanSnap Organizer.lnk = ?
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files (x86)\PFU\ScanSnap\Driver\PfuSsMon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Convert Assistant - res://C:\Program Files (x86)\Nuance\Power PDF 21\cnvres_eng.dll /100
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: Skype for Business Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Skype for Business Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe - C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: aswbIDSAgent - AVAST Software - C:\Program Files\AVAST Software\Avast\aswidsagent.exe
O23 - Service: %1!s! Update Service (avast) (avast) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: %1!s! Update Service (avastm) (avastm) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast Secure Browser Elevation Service (AvastSecureBrowserElevationService) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Application\77.0.1801.76\elevation_service.exe
O23 - Service: AvastWscReporter - AVAST Software - C:\Program Files\AVAST Software\Avast\wsc_proxy.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: HP SimplePass Cachedrv Service (Cachedrv server) - Unknown owner - C:\Program Files\Hewlett-Packard\SimplePass\cachesrvr.exe
O23 - Service: Avast Cleanup Premium (CleanupPSvc) - AVAST Software - C:\Program Files (x86)\AVAST Software\Avast Cleanup\TuneupSvc.exe
O23 - Service: CyberLink Product - 2014/06/20 21:42:42 (CLKMSVC10_99E320F5) - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD12\Common\NavFilter\kmsvc.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Fujitsu Registration Maintenance Service (FujitsuProdRegManager) - Aviata, Inc. - C:\Program Files (x86)\Fujitsu Registration\EngageService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google LLC - C:\Program Files (x86)\Google\Chrome\Application\77.0.3865.120\elevation_service.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HP Touchpoint Analytics (HPTouchpointAnalyticsService) - HP Inc. - C:\Program Files\HP\HP Touchpoint Analytics Client\TouchpointAnalyticsClientService.exe
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - c:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NitroPDFDriverCreatorReadSpool10 (NitroDriverReadSpool10) - Nitro Software, Inc. - C:\Program Files\Nitro\Pro 10\NitroPDFDriverService10x64.exe
O23 - Service: NitroUpdateService - Unknown owner - C:\Program Files\Nitro\Pro 10\Nitro_UpdateService.exe
O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\SysWOW64\NLSSRV32.EXE
O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: HP SimplePass Service (omniserv) - Softex Inc. - C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\WINDOWS\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: Validity WBF Policy Service (valWBFPolicyService) - Unknown owner - C:\Windows\system32\valWBFPolicyService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\WINDOWS\system32\xbgmsvc.exe (file missing)
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End of file - 17834 bytes
